FAQ
Find your answers here
How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase. The correct amount of shipping fee will show up at the checkout page.
How long will it take to ship my order?
Orders are shipped directly from China. Processing time is 1–3 business days, and international delivery typically takes 7–20 business days, depending on the destination and customs clearance. Tracking information will be provided once the order has shipped.
What is the delivery way you can provide?
We can provide DHL/ FedEx/ UPS/ TNT and so on.
What is your product warranty?
We offer a 1-year limited warranty covering manufacturing defects under normal use. If you experience any issues, please feel free to reach out to our support team—we’re happy to help.
I'm having issues placing an order.
Sorry about that! Please double-check your information and payment details, then try again. If the issue continues, our support team will be happy to help.
I'd like to return or replace my order.
Returns and replacements are accepted within 30 days of delivery. Please contact our support team with your order number, and we’ll be happy to assist you.
I'd like to cancel my order.
Orders can only be canceled before they have been shipped. Once an order has been dispatched, it can no longer be canceled. Please contact our customer support team as soon as possible with your order number for assistance.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.